General and frequently asked questions about Santander X Explorer
We solve some of the most frequently asked questions about crowdfunding platforms.“Collective cooperation, carried out by people who create a network to raise money or other resources, usually using the Internet to fund efforts and initiatives of other people or organizations.” Source: Wikipedia.
All those individuals or organizations that are interested in funding a specific project and want a community of interested parties to make financial or other contributions to fund them. We call them project promoters, and they must submit what is requested in the section of this platform dedicated to this purpose, SUBMIT YOUR PROJECT.
You need to fill in all the data requested in the SUBMIT YOUR PROJECT section. We recommend that you first read the Guide to submitting projects to make everything related to the campaign clear to you. Then, you must complete the following information:
- Project information
- Requested financial amount
- Needs
- How you will spend the contributions
- Rewards you will give
- Will you include the donations section?
- Will you include non-financial contributions, e.g., time?
- We recommend having the financial plan ready
- Have a project video prepared
- Have project photos ready
- Create profiles on social networks
- We recommend having a timeline of actions ready for when the funding process starts
This platform where you find yourself selects the most suitable projects for its community. Therefore, it is essential that, before being posted for funding, they are analyzed for possible improvements, which will be presented to the project promoter.
The contributors or donors are the individuals or organizations that make financial or other contributions with which the project can be carried out.
NO, at least during the time your project is seeking funding on our platform, you cannot post it on another platform. The reason is simple: it takes a lot of resources, people, and work to ensure a crowdfunding campaign succeeds, and we believe the best way to fund the project is to focus all your efforts on a single platform, thus avoiding dispersion.
YES, in this case, we give you the opportunity to request contributions for your project on our platform again.
Indeed, as a project promoter, we give you the opportunity to request non-monetary contributions, such as time, the donation of an item, the sharing of knowledge, etc.
Yes, that would be very good news. The project can reach its goal, and the time to raise money will remain active; it will not stop.
In these cases, the project promoter is obliged to return each of the contributions made by the contributors or donors, at no cost to them. Both the contributors and the platform managers reserve the right to take legal action against project promoters who had committed to carrying out the project for which they received money or other resources and ultimately do not carry it out.
This is the amount of money that the project promoter requests as a minimum for the project to be carried out.
NO, the project promoter is the one who knows best what is needed at a minimum for the project to develop, so it will be they who determine how much is needed. On the other hand, the platform also does not limit the maximum amount that can be raised.
Many and varied. As a project promoter, you have different tools that will allow you to perform various actions before and during the crowdfunding campaign. Some of them are editable during the campaign, others are not. Some tools are:
- Incorporation of videos
- Incorporation of images
- New information about the project.
- Direct contact with contributors or donors.
- Answering questions that arise about the project.
- Sharing on social networks.
- Project dissemination via URL
- Project dissemination through widgets that can be integrated into other websites or blogs
You must provide the platform managers with a bank account where the amount raised will be deposited, minus the platform's commission, if applicable.
Nothing, it is completely free to submit and then publish your project on our platform.
Solely and exclusively their authors, who may or may not be the ones submitting the project to this crowdfunding platform. We recommend that, if possible, you register the project with the corresponding intellectual property registry before submitting it to this platform. Certain projects can also be registered using other means (which complement the former), such as Creative Commons. The managers or creators of the crowdfunding platform, as well as the platform itself, have no rights related to the intellectual property of the visible and fundable projects.
As a project promoter, you have a lot of information at your disposal, some of the options are:
- Data about contributors or donors who have contributed.
- Information necessary to correctly deliver all rewards, if applicable.
- Time remaining to fund my project.
- Questions that community members have regarding your project.
YES, but only in certain sections during the active funding campaign. Other sections, such as the requested money or the amount requested per reward, CANNOT be edited.
As a project promoter, you must continually inform your current and future followers about the progress of the campaign. In this section, you can indicate the news generated by the project that you consider should be known by everyone.
On many occasions, contributors and donors have questions, recommendations, or simply comments to make. In this section, anyone in the community can make their contribution. As a project promoter, we recommend that you pay close attention to this section, as the faster and better you interact with your community, the greater the sense of involvement they will have.
This refers to the contributors, donors, or people who make non-monetary contributions.
It is possible, although not recommended, so we ask that you make sure everything is correct when you post the project for funding. If you decide to cancel it, you must explain to the people who have trusted you and made a commitment to contribute the reasons for that decision since you have the means to stay in contact with your community.
The best thing to do is to stop and cancel the project as soon as possible, informing the people who have made a commitment to contribute and those who are interested in doing so of the reasons that led you to make this decision. We remind you that if the project is funded and you receive the money, you must scrupulously fulfill the commitments made, including delivering rewards. If you do not, you may incur a crime, and both the contributors or donors and the platform managers can take legal action against you. Therefore, before posting a project for funding, make sure that you can fulfill the agreement if the project is funded with the requested amount or more.
The platform offers you various tools for this purpose, which are essential to achieving success. Some of these include:
- Sharing the project on social networks (Facebook, Twitter, LinkedIn, YouTube, etc.)
- Widget for inclusion on other websites and blogs
- Link (URL) to send emails or share through other means
Yes, anyone can support the projects on this platform by using their credit card.
- This platform is a completely secure tool. All our services are encrypted and have the highest levels of security. It is adapted to different systems and tools, from personal computers to mobile phones, including tablets, etc. It is 100% accessible, with this process being optimized day by day.